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How long is it since you placed your order?

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Order placed less than 4 hours ago

No problem. You can cancel the order now and then re-order different items if you wish to do so. We will immediately refund your payment in full when you cancel the original order..

1. click the CANCEL ORDER button in your Order Confirmation email.

2, You will be linked to a page where you can confirm the request & receive a full refund. (Note that if your order includes a 'bundle' then you will see that our system has already broken down your original order into its components).

3. We will immediately email you to confirm that the order is cancelled and that your refund has been processed.

4. You can then go ahead and place a new order with different articles if you wish to do so.

 

 

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Order placed more than 4 hours ago:

It is not possible to edit or cancel an order after 4 hours. By now it will have been passed to our warehouse to prepare and ship. It is not possible for us to recall or cancel delivery of orders after this time. The warehouse works 7 days, 24 hours per day.

If you wish to order additonal items please just place a new order, sorry it is not possible for us to combine your extra order with the original one, you will incur a second delivery charge.

If you wanted to remove an item from your order please follow our RETURNS process once it has been delivered to you, we accept returns within 90 days without any problems.